We are seeking an organized and proactive Customer Support Specialist to manage the daily operations of our vehicle fleet and ensure smooth coordination between drivers, vehicles, and clients.
Key responsibilities include:
- Verifying driver permits and licenses before operations.
- Allocating vehicles to drivers and ensuring vehicle inspections are completed.
- Coordinating repairs and maintenance for damaged vehicles.
- Monitoring driver activity and compliance, ensuring timely pickups and drop-offs.
- Managing client bookings, sharing pin locations, and resolving customer issues.
- Handling payment links, application issues, and ETA monitoring for timely services.
- Maintaining accurate records of inspections and vehicle files, submitting monthly reconciliations, and overseeing operational status.
- Liaising with clients and drivers to confirm details, resolve queries, and ensure client satisfaction.
- The ideal candidate should possess strong organizational and communication skills, with experience