Driver Management:
Recruit, onboard, and train drivers on company policies and customer service standards. Monitor performance, provide feedback, and manage scheduling to ensure operational coverage and efficiency.
Operational Oversight:
Conduct audits, ensure compliance with safety standards, and address incidents. Oversee vehicle maintenance and manage operational costs effectively.
Customer Interaction:
Resolve escalated customer issues and implement feedback-driven improvements. Seek business development opportunities.
Team Leadership:
Guide and support drivers, foster team collaboration, and provide career development opportunities.
Reporting and Analysis:
Maintain accurate records, analyze data for decision-making, and prepare reports on performance and efficiency.